Refund Policy

1. The guarantee

You can request a full refund within 14 days of the purchase date, for any reason — the tool didn't fit your workflow, an expected feature is missing, or you simply changed your mind. We don't interrogate you. "It wasn't what I hoped" is a complete reason.

The guarantee applies per order, once. Monthly plans: the most recent month's charge is refundable within 14 days of that charge; after a refund the subscription is cancelled.

2. How to request a refund

Either route works — pick whichever is easier:

1. Email us

   Send one line to support with your license key (it starts with the prefix from your receipt) or order id and the word "refund". We reply within one business day and process it immediately after.

2. Creem customer portal

   Open the customer portal link in your receipt email, find the order, and request a refund there. Creem handles it end-to-end; the key deactivates automatically.

3. What happens next

• Refunds are executed by Creem, our Merchant of Record, back to your original payment method.
• Depending on your bank or wallet, the money typically arrives within 5–10 business days.
• Your license key is deactivated when the refund processes; the free tier keeps working forever.
• Anything you exported (Tailwind/JSX code, clips, schema, llms.txt) before the refund is yours to keep — we don't claw back your work.

4. Edge cases

Purchased both a Single Site and later an Agency license of SchemaPulse? The Single Site purchase is refundable within its own 14-day window if you upgraded. If we can see repeated purchase-refund cycles of the same product by the same person, we may decline further orders — the guarantee is for honest misses, not a free rental service. EU/UK consumers: this policy is in addition to your statutory 14-day withdrawal rights, which it fully covers.

5. Contact

Refund or billing questions: support. See also the Terms of Service and Privacy Policy.